As the industry leader in using technology to enhance our service offering, we excel at providing overall solutions for the cost effective management of long-term care and alternative care pharmacy needs. Our industry-leading Account Management and Integration Solutions allow us to break apart from the "cookie-cutter" approach, giving more flexibility and customization to the services appreciated by our customers.
Our Highly experienced team members provide unmatched response, care, and service to help optimize the facility-pharmacy relationship and communications, allowing clients to focus more time and attention on those they serve. Leveraging our extensive experience as an institutional pharmacy services provider, we have been able to step away from the conventional vendor concept and into the realm of a true partner.
For more than four decades, Health Direct has been providing state and county correctional facilities, skilled nursing and assisted living facilities, and group homes the most progressive integrated pharmacy services available. We offer our clients customized pharmacy services to meet their diverse needs and we are 100% committed to exceeding the industry standard for service.
As a customer, few things are more frustrating than speaking to a service representative who doesn't know you or your needs. At Health Direct, we understand that concern. That is why each customer has direct access to their own Pharmacy Representative. Regardless of the need; be it order inquiry, billing or insurance support, or administrative assistance, our customers have a point of contact to provide their insight and guidance.
Health Direct's Clean Billing System not only creates an easy to understand invoicing package, it also acts as a cost containing solution. Copays and Status-Pending charges are managed internally by the pharmacy rather than by the facility. Private-pay residents are billed directly, and Split-Billing is used to ensure that when someone is cut from Med A, charges no longer impact the facility's bottom-line.
At Health Direct we understand the increasingly complex clinical needs of our facility residents, especially in the area of Infusion Therapy. In an effort to assist our facilities and their nursing staff to deliver quality care and improve resident outcomes in all areas of infusion therapy we now offer an accredited On-Line Learning Management System (LMS) for Infusion Therapy Education.